We trained into San Seb from Burgos. Arrived late afternoon and walked from the train station to our AirBnB apartment in Calle Iparaguirre. Our host met us by the door and after handing the keys was eager to leave without saying much by way of household rules. Luckily one of my friends checked out the faucets and …… learned there’s no water!
Well….. I can imagine a scene if I were with another set of friends. But NOT this circle. We were still reeling from the euphoria of meeting and traveling together after all these years that we accepted there isn’t much to do but to look for other accommodations. We asked our host where we can find other accommodations but alas, they were not helpful at all! Even suggested we wait out 24 hours and cancel all arrangements if water problem is not resolved. What, a whole day without water?
We tried looking for rooms in Parte Vieja but found none good for the same 4 nights for 7 pax. Sadly, we trooped back to the waterless apartment at midnight after a dinner (and toothbrush and wash/rinse) in Parte Vieja. Our AirBnB hosts probably think we can put our bladders under lock for 24 hours.
Waking up the next morning snd brushing our teeth with the bottled mineral water we brought back to the apartment, we all felt miserable. So we moved to a Pension that same morning where we took turns relieving and washing ourselves in the 2 wash rooms. Our hosts? Not one word. No update unless we ask. Not even an iota of concern over how we managed through the waterless night.
By 5 pm of Day 2, we learned the burst water pipe in the rented apartment has been fixed. Host asks us to move back; but we’ve already paid for a night at the Pension which we informed the host should be reimbursed to us in cash. Host agreed. Gee, thanks!
When it was time to move back to Calle Iparraguirre on Day 3, host tells us they’d reimburse via AirBnB rather than refund the cash we were constrained to use to pay for the Pension. Wow, how convenient for them! I grew tired explaining that we wanted CASH instead for cases when we couldn’t use our credit cards. That fell on deaf ears! So with our complaint that the coffee maker isn’t working and that we needed a water kettle so we don’t boil water for our coffee using pans! Zilch. No response.
AirBnB has relayed host’s offer to reimburse us for one night at the Pension. I accepted. End of story. I could have asked for 2 nights but I’m not one to profit from a misfortune. That is not however to stop the host from offering a bigger refund owing to the inconvenience, anxieties and stress caused by a problem they never even bothered to check before we arrived. But how can I expect that from someone who wouldn’t even lift a finger to resolve our 1st night anxieties and inconveniences ? All they said was they’re sorry, that they weren’t aware of the water supply problem until we stepped into the apartment, and that they can’t do anything about it.
It’s good we were in our best spirits. And that we believe in other people’s sense of fairness, kindness and consideration. We found them in Señora Amparo of Pension Larrea in Parte Vieja who took us in early morning of Day 2 without charging us extra for the early check in. Sorry, we didn’t find nor sense those qualities in you, Masa and Borja. Your apologies are empty. You get no review from me in AirBnB. Which is likely your luck. I wish you no harm but I wish no further conversation with you.
Update: We have since gone back to Señora Amparo 3x. Each time, she grew more charming and accommodating. My niece and grandnephew stayed with her and Amparo even cooked for them and gave cooking lessons. Plus an apple for my grandnephew before stepping out of her apartment. How cool is that?